Which of the following is a concern when assessing customer information security under the Gramm-Leach-Bliley Act?

The correct answer highlights the importance of employee management and training as a critical aspect of ensuring customer information security under the Gramm-Leach-Bliley Act (GLBA). This federal law mandates that financial institutions protect the privacy and security of consumer financial information.

Effective management and training of employees are essential because they are often the first line of defense in safeguarding sensitive data. Employees must be educated on the importance of data security, aware of potential threats, and trained in the best practices for protecting customer information. This includes understanding policies related to data access, handling sensitive information, recognizing phishing attempts, and knowing the protocols to follow in case of a data breach.

Furthermore, a well-trained workforce can significantly reduce the risk of human error, which is one of the leading causes of data breaches. The GLBA's requirements underline the necessity of having comprehensive employee training programs that continuously update staff on emerging threats and security procedures.

The other options, while related to customer interactions, do not directly address the specific concerns of information security required by the GLBA. Consent management relates to how institutions obtain customer agreement for data usage, marketing strategies focus on how customer data is leveraged for promotional purposes, and public communication pertains to how information is shared with the public, none of which are as