What is defined as any material, regardless of physical form, on which personal information is recorded or preserved?

The correct answer is customer records, as it encompasses any material that contains personal information, regardless of its physical format. This definition includes a wide range of data types, such as digital files, paper documents, and even electronic databases that store personal information about individuals.

Given that personal information can exist in numerous forms, categorizing it under customer records helps ensure that organizations manage and protect this information appropriately in accordance with privacy regulations. The focus on personal information is essential for compliance with laws such as the General Data Protection Regulation (GDPR) and the Florida Digital Bill of Rights, which emphasize the importance of safeguarding personal data.

In contrast, legal agreements, financial statements, and service contracts typically refer to specific types of documents or agreements that do not inherently include a broad definition of personal information across various media.